Nayera AI

Operations

Shifts

Rosters, coverage and shift optimization

Open shifts

23

Coverage

92%

Swap requests

14

Understaffed slots

6

Nayera AI signal

Needs review
Detected
Evening coverage falls below 70% on Wednesdays.
Likely cause
Three senior agents share the same fixed rest day.
Recommendation
Stagger rest days and open 2 voluntary evening slots.
Expected impact
Removes 6 understaffed slots without new headcount.

Run Shift Agent

Rosters, coverage and shift swaps. Approvals go to Operations Manager.

All agents

Shifts records

No records yet. Add one manually or ask the agent.

ShiftSiteRequiredAssignedStatus
Evening 16:00–00:00Cairo Hub1812Understaffed
Morning 08:00–16:00Cairo Hub2222Covered
Night 00:00–08:00Dubai Hub109At risk
Weekend 10:00–18:00Remote1414Covered