Operations
Leave
Balances, requests and absence risk
Pending requests
48
Avg approval time
1.4 days
-0.6
Accrued liability
$1.12M
Coverage conflicts
7
Nayera AI signal
Needs review
- Detected
- Four Support agents requested the same week in October.
- Likely cause
- School break overlaps with the quarterly ticket peak.
- Recommendation
- Approve two, offer the others an incentive to shift by one week.
- Expected impact
- Keeps SLA above 95% with no temporary hires.
Leave records
No records yet. Add one manually or ask the agent.
| Employee | Type | Dates | Balance after | Status |
|---|---|---|---|---|
| Ahmed Sabry | Annual | 12–14 Oct | 9 days | Pending |
| Dana Lewis | Sick | 02 Oct | 4 days | Approved |
| Marta Silva | Parental | 01 Nov – 31 Jan | — | Approved |
| Karim Adel | Annual | 20–28 Oct | 2 days | Conflict |