Employee 360
Ahmed Sabry
Support Specialist, Tier 2 · Customer Support · Cairo
Utilization
126%
Goal achievement
87%
Manager
Layla Haddad
AI flag
Overload
Approved record changes
No approved changes yet.
Master data
- Employee ID
- E-1042
- Job title
- Support Specialist, Tier 2
- Department
- Customer Support
- Location
- Cairo
- Grade
- G4
- Employment type
- Full time
- Joining date
- 14 Mar 2022
- Status
- Active
Skill profile
Strengths
Client management
Escalation handling
Product knowledge
Development areas
Data analysis
People management
Nayera AI employee summary
Ahmed achieves 87% of assigned objectives. Current workload is 18% above the team average and overtime has been above policy for six weeks. He matches 91% of the Support Team Lead profile.
AI recommended actions
- Reduce assigned workload by 10% for 60 days
- Assign analytics fundamentals training
- Include in Support Team Lead internal assessment