Intelligence
Executive Dashboard
Company-wide workforce, cost and productivity signals
Headcount
1,284
+18 MTD
Payroll cost
$8.42M
+2.1%
Revenue / employee
$214K
+4.6%
Workforce risk index
34 / 100
-6 pts
Nayera AI signal
Needs review
- Detected
- Support utilization is 126% while Operations sits at 81%.
- Likely cause
- Ticket volume grew 19% after the March launch with no staffing change.
- Recommendation
- Redeploy 4 Operations agents to Support for 90 days instead of hiring.
- Expected impact
- Avoids $186K annualized overtime and 2 external hires.
Executive Dashboard records
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| Business unit | Headcount | Utilization | Payroll cost | Risk |
|---|---|---|---|---|
| Commercial | 412 | 94% | $2.61M | Low |
| Engineering | 356 | 108% | $2.94M | High |
| Customer Support | 228 | 126% | $1.18M | Critical |
| Operations | 184 | 81% | $1.02M | Medium |
| Corporate | 104 | 72% | $0.67M | Low |